Shipping & Returns

[3rd Party Shipment]

Shipping service is provided by third party such as UPS, USPS, FedEx. We are not responsible for delay during shipping, package loss, products damage or any other mistakes caused by shipping carriers.

[Returns, Exchagne and Refund]

No return for refund for gift SOCKS box.

No return for refund for CUSTOM MADE SOCKS

If the merchandise that you ordered is unopened and in saleable condition, we will refund you the cost of the items minus shipping and a 15% restocking fee; this means shipping charge is not refundable, and we need to deduct 15% restocking fee. You must return products for exchange or refund within 30 days from the invoice date.

[Returns, Exchange Rules & Regulations]

  • If you would like to return an item, please notify us by email within 7 days after receiving your order. We will give you a Return Authorization number to be written In the RMA REQUEST FORM, which must be included in the return package.
  • RMA numbers are good for 21 days only
  • A Return Merchandise Authorization (RMA) number issued by must accompany all returns. The RMA number must be written on the outside label of every shipping box. We cannot process returns without this number.
  • RMA numbers must be obtained no later than 7-days from the date you accepted delivery.
  • All products must be returned in "sellable" condition. Products must be sealed, unopened, and in original packaging.
  • All returns must be shipped freight prepaid. In other words, customer must pay for the shipment of product from customer's location to ours.
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products. You may wish to insure your return. If we do not receive it, we cannot credit you.
  • Refunds will be issued upon receipt of the returned product and approval from our credit dept.
  • Product returns cannot be accepted after 30 days under any circumstances.
  • If paying by Money Order only Store Credit can be issued.
  • Customer has to pay the shipping fee from Our location (Southern California) to destination for exchange items